Granted 2018 Excellent Service Awards to Top Bus Operators

February 19, 2019

2019, News

Voted Based on Over 4,500 Customer Reviews, Giving Bus Riders Better Choice to Considerate


Arlington, Mass – Feb.18, 2019 –, the leading online bus ticket booking platform, recently announced their 2018 Excellent Service Certificate winners. The recipients are awarded for their consistently outstanding performances and services.

To inspire bus operators ways to lift their performances and to help travelers locating reliable bus schedules, established the Excellent Service Award program in 2014. The award nominees are required to achieve a 4-star rating and maintain a complaint rate under 0.01%. Travelers rated their travel experiences based on 4 criteria: Bus Cleanliness, Punctuality, Staff & Service, and Comfort Level, together they have received over 4,500 reviews on all of their listing schedules at over the last year.

The winning bus companies are selected from over 100 vendors currently working with The 2018 winners were: Eastern Bus, Tufesa, Focus Travel, CashWorld, PeterPan Bus, Hoang Express, OurBus, Greatwall, Sprinter Bus, Tripper Bus, Super Tours of Orlando, Atop Bus, ShunFeng Bus, Betty Bus, Power Coach Line, and Ocean Travel. Among which half of the bus companies are on a streak, winning the certificate more than twice.

The award winners offer bus schedules ranging from East Coast to West Coast, allowing bus riders to make more informed decisions when comparing similar schedules. The 2019 Excellent Service Awards will be announced in early 2020.



The online booking system, similar to those used by major airlines, makes it easy for travelers to quickly compare bus companies, prices, and pickup/drop-off locations for over 8,000 bus schedules throughout the United States, Mexico, and Canada. GotoBus is the fastest growing gateway for bus travel on the internet today.

GotoBus is a federally registered trademark of IvyMedia Corporation.